38 Days and Counting

So in order to cancel a contract you need to wait 21 business days. I am not fine with it, but dealt with it. On the 25th of August, I went to a Telkom outlet to cancel my LTE contract, because LTE is not in my area? I am paying for LTE, but getting a 3g Fai***** service. I was given a case number and started following up numerous times and was told it is still with the cancellations department. On 16/10/2017 I made a follow-up and I was told they don't even have the number which I want to cancel? I provided the details and they sent it again to the cancellations department. I was promised a manager will call me back same day, guess what? That also didn't happen. I phoned them again on 17/10/2017 and the same procedure had to follow and they didn't even know I spoke to them the previous day. Doesn't look like their Contact management application is working internally. So I requested yet again for a Manager to call me to make sure they follow through this process, lets cross our fingers for them to follow through. If i had to rate them, they are probably the worst ISP in South Africa and probably the world too. Can real telkom management explain to me why nothing is working and why your service is so terrible? Maybe if your service is better you will have less customer cancellations?

I am looking forward to hear from Telkom.