1 reviews | Active since Oct 2016
37 days and counting NO TELEPHONE LINE AND NO INTERNET
<p>It is 37 days and counting since we last had service of a working telephone line and internet. Since the 26/09/16 we have been without service. 29/09/2016 technicians come out and advised problem was with cables and we received a reference number 453CWK260916. this particular fault was then escalated with reference number 309906. regular feedback which was not to my satisfaction was happening.....all it was endless apologies and sorry for the inconvenience caused however problem still remains unresolved till today. I took to HelloPeter.Com and even there i got a similar response from social Media Team member Yazied. ahhh well Yazied didn't do anything out of the ordinary besides apologies which ain't nothing new and advised matter has been escalated with a new reference number AI ********** (14/10/2016). I am sure by now Telkom can see nothing has been done about this matter. All that has happened is endless apologies and escalations without any resolve to the matter. What is worse the nearest branch to our office in Mitchell's Plain Promenade is closed due to renovations the last time I went there. Telkom sent out a different set of technicians to look at this particular matter only to be told they are not the people to repair the cables....why waste time like this and your resources if you are not coming to fix the actual problem. Can someone please give me a call and to try explain what the heck is going on here. Are we ever going to resolve this? Will the area I work in ever have Telkom cables installed again? if someone who is brave, open and honest enough can call me then I will really be happy. An apology or escalation response is not what I am looking for.</p>
We are sitting at 57 days and counting with no TELKOM landline service. As i stated in my previous correspendence with Tumelo on the 3rd of November that he seemed to be a top agent and gave decent feedback about cables being vandalised in my area and the whole process that TELKOM needs to follow to fix the problem. Till this day no further feedback has come to make any progress on the matter from him in particular. The only feedback in about how the fault has been logged and escalated to cables supervisor/manager who is going to send a technian the same day or over the weekend.....we dont open on weekends, we were not asked about this. That was the 4th of November and now the date is the 22nd of November still the same run around with no proper solution period. I said in my response to Tumelo that it will take 6 months to resolve this and they are sure on course to prove me right as it is close to almost 2 months now to resolve the matter. TELKOM we are closing down on the 15th of December just a heads up from our side and if you come after that we wont be here. We will open again on the 9th of January. We are running a business and our phone line is a priority for us to be working. You have shown little regard from your side to make sure this has been resolved regardless of what process you have to follow....does it take this long? you send us a bill and give us a discount of R97 which is a slap in the face considering we have had no service for this long. Then you tell us the full discount will be given once the line is up and running, which is when? You give us LTE options and all that Jazz which dont reslove the matter for us as we want a working phone line. We have moved away from you to get internet. We have been forced to purchase an MTN sim card which has been put in the router then load data accordingly. WE NEED A WORKING PHONE LINE PLEASE PLEASE PLEASE. I have handed over this matter to our administrator yet nothing seems to change. all you guys do is give endless apologies and freaken escalations that amount to nothing. I WONT EVEN MENTION THE AMOUNT OF PROMISES OF SENDING SOMEONE OUT THEN BOOOOOOM NOTHING HAPPENS. Even today you have made the same promise and i can guarantee no one will come today nor tommorrow. If they do come it wont be people to fix the actual cables, you guys will send someone that doesnt deal with them and they be like we will escalate....why waste time and resources like that? SOLVE THE PROBLEM PERIOD SO THAT EVERYONE IS HAPPY.
We are sitting at 57 days and counting with no TELKOM landline service. As i stated in my previous correspendence with Tumelo on the 3rd of November that he seemed to be a top agent and gave decent feedback about cables being vandalised in my area and the whole process that TELKOM needs to follow to fix the problem. Till this day no further feedback has come to make any progress on the matter from him in particular. The only feedback in about how the fault has been logged and escalated to cables supervisor/manager who is going to send a technian the same day or over the weekend.....we dont open on weekends, we were not asked about this. That was the 4th of November and now the date is the 22nd of November still the same run around with no proper solution period. I said in my response to Tumelo that it will take 6 months to resolve this and they are sure on course to prove me right as it is close to almost 2 months now to resolve the matter. TELKOM we are closing down on the 15th of December just a heads up from our side and if you come after that we wont be here. We will open again on the 9th of January. We are running a business and our phone line is a priority for us to be working. You have shown little regard from your side to make sure this has been resolved regardless of what process you have to follow....does it take this long? you send us a bill and give us a discount of R97 which is a slap in the face considering we have had no service for this long. Then you tell us the full discount will be given once the line is up and running, which is when? You give us LTE options and all that Jazz which dont reslove the matter for us as we want a working phone line. We have moved away from you to get internet. We have been forced to purchase an MTN sim card which has been put in the router then load data accordingly. WE NEED A WORKING PHONE LINE PLEASE PLEASE PLEASE. I have handed over this matter to our administrator yet nothing seems to change. all you guys do is give endless apologies and freaken escalations that amount to nothing. I WONT EVEN MENTION THE AMOUNT OF PROMISES OF SENDING SOMEONE OUT THEN BOOOOOOM NOTHING HAPPENS. Even today you have made the same promise and i can guarantee no one will come today nor tommorrow. If they do come it wont be people to fix the actual cables, you guys will send someone that doesnt deal with them and they be like we will escalate....why waste time and resources like that? SOLVE THE PROBLEM PERIOD SO THAT EVERYONE IS HAPPY.