33 days without TELKOM ADSL and no service!

My ADSL line stopped working on 2 January 2016. Today is the 6the of February - I have called, tweeted, emailed, sms'd and visited the TELKOM store to get my line fixed. It is still not working! TELKOM called twice to say that the line is working. And cancelled my first references even though the line wad not repairs! I had to report it again! Their service is shocking and unacceptable. When will my line be fixed? 624CWK030216 Please respond and let me know what you are doing to fix the line. At least get someone to call and respond to my queries.