1 reviews | Active since Sept 2016

21 Sept 2016, 23:44

32kbps aparantly seems reasonable when you get TElkom LTE?

<p>Even writing this review is an inconvenience with my internet speeds.</p> <p> </p> <p>A week after getting Telkom's LTE 50GB deal we foresaw internet speed issues. We returned within seven days to cancel the contract. A friendly staffmember at the Hatfield branch told us that they would first have to send someone out to come inspect what the problem was, and to get the router checked If the issue wasn't resolved we could cancel our contract penalty free. </p> <p> </p> <p>There is nothing wrong with the router. It gets five bars of signal, yet only 32kbps?!</p> <p> </p> <p>This was about two months ago. I was told that the case was opened, and that I had to wait for their protocol to run it's course. Of course they didn't email me my case number, and the piece of paper I scribled it onto is long gone. To be honest, I don't care that I lost the number. It is not my job to remind your company to provide basic services to a customer who paid a deposit of R699, and a monthly fee of R699 for a useless service FOR A 24 MONTH PERIOD!</p> <p> </p> <p>I was fine, but now I am over it. I pay, I expect you to deliver. I no pay, you no have to deliver. That seems like common sense. </p> <p> </p> <p>You email me or phone me. I won't be rude. Just deliver.</p> ********** <p> </p>

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Replies (4)
's update21 Oct 2016, 16:26
Reviewer Update

Please can you give me an update?

's update16 May 2017, 20:40
Reviewer Update

Hi Telkom!!! Thanks for getting back to me!!

PATHETIC!!!!!

's update16 May 2017, 20:42
Reviewer Update

I am still paying for this useless service!!!

's update16 May 2017, 20:43
Reviewer Update

Thanks so much for making an effort.