324CRK211216 fault reported not attended to

<p>We logged the above fault to Telkom on the 21/12/2016. Line dead, they tested and saw the line is faulty. We asked if they could assist with "call forward" for the line until ficxed, for which the answer was yes. We are losing a lot of business, so this is critical!!! they have not been able to do this yet. Promises made are broken, nobody comes back to us. End result at this time of year we are losing so much business!! Come on Telkom, sort this out!! Monopoly doesn't mean we cannot make other palns after this bad experience. We will investigate other options as a matter of urgency, you will lose our business, we will tell people of your poor service. All we wanted was a call divert - how difficult can this be? Make a plan people!!!!</p>