32 days disconnected (but still billed) and counting...

32 days later, and my line is still not connected.

Early in June I contacted Telkom requesting that my existing line be moved to my new house on 01 July.

On 01 July my existing line was turned off, and upon arriving at my new house found that my line had not been connected.

I went to Telkom Cape Gate, and received my order number. I was told that my request was in the system, and that the technicians would contact me soon. (Ref: ********** 61A)

On 14 July I went to Telkom N1 City to follow up, as I had not had a response. N1 City told me to wait for an installation notification sms, and that they had accelerated my request. (***/13)

On 29 July I went to Telkom Cape Gate again, and was told that the technician would contact me within a day or two to advise on installation.

On 31 July I called Telkom, and they told me that I would receive an sms shortly regarding an installation date (Ref: ********** )

This service is **********. After over a month in a new house, and countless promises, I am still waiting for my line to be connected. In addition, I have been billed for the month of July. The bill states my new address, but my old phone number.

Please ensure that both matters are dealt with immediately.