CT
Christelle T

1 reviews | Active since Mar 2009

17 May 2018, 12:00

32 consultants later...and still NO SERVICE

My initial problem has still not been sorted. 1. We relocated on the 29th of March and have been without internet connection since then. 2. I have spoken with 32 consultants regarding my problem, went to the Telkom store 3 times, complained on Facebook & HelloPeter, up until now I have not been contacted by Telkom once, nor is my problem sorted. 3. Today I receive an account for the amount of R1826.28 for the NON-service of the past 3 months that we have NOT been helped.

I will NOT be held liable for this account, due to the fact that we have not had any service since the 29th of March. Instead, Telkom left me with an almost R3500 bill on my mobile data charges due to the incompetence.

I want to cancel my account, and surprise surprise, the Telkom self-service has been out of order this entire week.

NOTE: Check on your records how many times I phoned 10210 to get this sorted WITHOUT any help. Cancel my account and clear my invoice immediately.

This is the most pathetic service I have received in my entire life.

Telkom, you SUCK!

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