319CRK191215

On return from holiday on 18 December 2015, we realized that the landline was not working. On enquiry from the helper, she indicated that the phone has not rang post our departure on 9 December 2015. I then logged a call with Telkom on 19 December 2015, and I was given Fault 319CRK191215. We have paid our monthly subscription fee of R399 in December 2015, let alone the fact that we did not enjoy the service. We have also paid the January 2016 subscription amount even though the fault has not yet been attended to. We did everything humanly possible to get the line fixed Between 19 December 2015 and 12 January 2016, but there is still no joy on 16 January 2016. What have we paid for in the last 2 months? We clearly have not enjoyed the service, and no one has bothered to attend to our matter from the Telkom technical division. It has been 1 text after the other promising things that have not yet materialised. Up to now, we have been waiting for a technician from 07:30, but he is still not here 120 minutes later, and we suppose Telkom expects us to stay in the House the whole day hoping that a technician will eventually arrive. Story of my life, pathetic service at its best...