300MB Disappear & Service Provider does absolutely nothing (Case Number ***9)

I was on the line with Brandon from Telkom Mobile(case number ***9)

I have been very loyal to Telkom and I hardly complain, however I am so shocked at the service I received today. I bought 300MB daily data at about 7am & I was told that this data was used in the space of an hour by my device on something....

I asked Brandon to speak to a Manager or Supervisor & I have been holding for over 20 minutes and counting for someone to assist me.

If I was a client who usually complains about data being used up or one who does not understand how data/wifi/tech works I would understand, but I am neither of those, I just want assistance from my service provider.

After holding for 31 Minutes Abarahms(AB) who is said to be a manager took the call over and we started talking.(By the way I overheard Brandon tell AB to take the call or else I won't hang up sigh...)

I explained to AB my issue & also that I check these things. He said that he can see that from 00:00 to 08:00am I used a little over 400MB and that shows that I used the 300MB. I asked how if I purchased 300MB only at 7:00am?(The response was we will have to escalate it.

I was told that a case has 24 hours turnaround time & when I asked what the turnaround time for escalations I was told that there isn't one.

The full call took 49 minutes, I spoke to Brandon and his Manager AB but had no resolution, not even close.

Assistance is needed still please.