1 reviews | Active since Jan 2017
30 years a customer, now they betray me
<p>Dear telkom</p> <p>I hope this find you well.</p> <p>I had a telephone line with you for the past +20 years with the same telephone number.</p> <p>We live in the same residence, and never missed a payment. I am a student who studies online as I always had a 10gb package with you(it is small fine), meaning I paid for the data line, telephone line and data.</p> <p>7 months ago you stopped our areas line(just our crescent) because of cable theft. Okay that is wrong I understand, but you sent us a text message that you are not going to repair our line because of numerous cable theft in our area.</p> <p>my line went off for thr first time in probably 15 years.</p> <p>I need you to fix my line, your support is tragic and no one replies, your workers just do their job to get paid and not help people, which is their job.</p> <p>My friend spoke to your ceo and he mentioned my complaint need to be escalated then he can look into it.</p> <p>Please respond,</p> <p>I am going to spam you, I am going to ****f your emails and I am not going to stop.</p> <p>I am registering an account with hello peter right now and posting my situation.</p> <p>You claim to not care about small people like me but if it were you then it would have been a big problem.</p> <p>I know I cant do anything to get you to take a customer seriously, but I promise I will try until I succeed.</p> <p>Your support is bad.</p> <p>I am not going to leave this as is, my line will be fixed.</p> <p>Regards,<br />Your worst nightmare has begun.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, please privately reply with your affected number and ID number.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, please privately reply with your affected number and ID number.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your reply, and escalation Busi.
The telephone number is ********** 367
Please get back to me ASAP.
Regards.
Thank you for your reply, and escalation Busi.
The telephone number is ********** 367
Please get back to me ASAP.
Regards.
Hi telkom
This is the feedback I received from Facebook Telkom Page:
"Hi Grant, Your line was cancelled on the 16th of November. If you require a new line, You can contact our call center on 10210. ^CC"
Please note, that i had to cancel my account because i was not going to keep on paying you, for something You were not going to fix, as per your text message you said you were not going to fix it.
Why cant someone get back to me about this issue, as the line shows that it is available again for ADSL on your coverage map.
I am going to register the line tomorrow.
Regards,
Hi telkom
This is the feedback I received from Facebook Telkom Page:
"Hi Grant, Your line was cancelled on the 16th of November. If you require a new line, You can contact our call center on 10210. ^CC"
Please note, that i had to cancel my account because i was not going to keep on paying you, for something You were not going to fix, as per your text message you said you were not going to fix it.
Why cant someone get back to me about this issue, as the line shows that it is available again for ADSL on your coverage map.
I am going to register the line tomorrow.
Regards,
The line have been registered.
The line have been registered.
on the 23rd of february someone will be coming to have a look at the telephone line.
regards,
on the 23rd of february someone will be coming to have a look at the telephone line.
regards,
Empty Promises!!!!
Empty Promises!!!!
empty promises!!!
empty promises!!!