30 min waiting times and botched services

For the last week I have been on the phone with telkom numerous times, trying to migrate from my existing package to a new package. On each attempt at contacting them via the call center(10210), i waited average around 30min for my call to be answered, and as much as 45min. When i eventually did manage to get through, certain operators could not decipher what i was trying to ask for, and were off no help, they would then transfer me over to another department which resulted in another 30min wait - absurd! <br> When i did get someone to assist me, on two separate occasions i was somehow signed up for services I did not request for at all, and apparently already charged for them. I then called back to cancel said services, and went through the same process, this time the entire phonecall was approximately 1hour and 38min, after a fairly helpful operator understood my request, she said she had cancelled the erraneous service and that the rest of my services should be unaffected. When i went back to my residence, i found that my entire line had been disconnected, preventing me from accessing the internet, or even making/receiving calls. As i type this i am still on the line, again..