30 Day cancellation my ass

I've tried cancelling my Telkom LTE month-to-month since June, hence we just got Fibre Opric, also with Telkom (OperServe) I am well aware that I I need to give a 30 day notice, so when I went into the branch, where I waited nearly an hour to be helped, the consultant gave a cancellation form as well as an email address where I need to complete the form and then email it to this address.

Two months later, the LTE was still not cancelled I've escalated the issue multiple times, I was back at the branch, spoke to the same consultant, where we then noticed that the cancellation was never cancelled (No ****) and was now a 24 month contract.

In these two months I used the LTE data, I mean I was, not forced, but the funds was TAKEN from my account, AFTER I cancelled the account.

I was assured that August will be my last bill, but again September, as well now October funds keep being deducted from my account. I haven't used data in either September or October. I demand a refund for these months.

But to make matters even worse, when just called Telkom's Service Centre to resolve this issue they mentioned that I also have an 8ta mobile contract in my name, since 2016, which hasn't been paid and there will now been penalties there as well. (I don't have a 8ta mobile contract)

Please contact me A.S.A.P as this is utterly poor service.