3 years till current with NO CELL SERVICE!

I cannot keep quiet any more!

In 2020 i have logged an issue that I do not have mobile signal, I cannot call not use my data nor make ANY phone calls due to NO signal. Since then consultants have phoned me telling me the same thing over and over again saying the tower has been vandalized. I get it, but what is being done to resolve this situation?!?! Consultants keep saying that the issue is being escalated.. yeah sure it is 3 years later ands STILLLLLLLL the issue is unresolved! I have been paying R500 per month for data that I cannot use for an ISSUE that is not even on my side, then I get told I must be patient? I've been patient for 3years! So I must keep on paying R500 for data that I cannot use till this day, I am not even going to be reimbursed for the 3 years till current that I have lost!

What makes the situation worse is today i have received a call from a consultant and he puts the phone down in my ear because he cannot deal with a client that is unhappy, and could not provide any solution! HOW UNPROFFESSIONAL!!

This is the worst survive I have EVER received from a service provider... Talk about a waste of money and milking loyal clients for their money!