3 Years paying for a service that was cancelled

<p>I have been trying to cancel a service (8ta) for almost three years now. With no luck. I get told to be patient and wait, and when I call in, there is NEVER any record of my conversation/e-mails, etc. I want a refund, and I want this issue now sorted. See some of my conversation with TELKOM via Facebook attached. For some reason I cannot attach the FULL converstation. This service is ridiculous!!!!!! This waiting for a refund is ridiculous!!! Why must I be patient, whilst R199 or R398 is deducted from my account every month or every two months. My husband has gone in to the Mall at Reds branch and the Irene branch on numerous occassions to stop this, but, NOPE! Not happening!!!!!</p>