3 years of loyalty , weeks of silence

I have been a loyal Telkom customer for nearly 3 years, paying R219 per month without fail. After a single missed debit order, Telkom slapped me with a R202 penalty fee 92% of my entire monthly subscription. I want someone to explain to me how that is a reasonable administrative charge. I visited the Sandton City branch in person on 5 April 2026. Nothing was resolved. I emailed Simthandile no response. I called Telkom customer care multiple times no resolution, no callback, no follow-up. I sent a formal written dispute referencing the Consumer Protection Act. Complete silence.

Telkom was quick enough to fix a separate billing error on my account without even telling me — so they clearly can act when they want to. But a R202 ******** fee? Suddenly nobody is available. I have now copied ICASA on my correspondence and I am prepared to file with the National Consumer Tribunal. R202 is not a lot of money to Telkom. But being ignored for weeks, after years of loyalty and countless attempts to resolve this, is not something I will accept.

Telkom this is your last opportunity to contact me and resolve this before I escalate formally to the regulator.