3 years, countless branch visits and 28 emails later and Telkom still hasn't delivered my XBox One

Telkom still has not provided me with my XBox One and Controller plus games near 3 years on, contract started and paid for in September 2015.

I have been emailing, writing on HelloPeter and going into branches for near 3 years now. I got a response from Telkom last review on HelloPeter about this issue but they didn't follow through then either.

I had a contract with Telkom for supply of ADSL Service, multiple SIM cards, Office 365 and and XBox One that cost around R1400 per month for 2 years. I got delivery of everything except the largest part of the contract, the XBox One and 2 Controllers including multiple games.

This contract was initially taken at Musgrave Branch with Dennis or the other gentleman in the branch, but they didn't have stock of the XBox Ones and was told they would provide one when stock came in. Over a dozen visits to the branch never resulted in my XBox, then I started emailing.

I have a list of numerous emails sent over the last 3 years, including but not limited to emailing Telkom Store Manager included Dennis, Ivan, Vernon and Zodwa in the Durban Musgrave and Pavillion branches. No less than 28 emails over this period.

I have emailed them proof of the original contract, proof of the advert showing the original deal and still no action from Telkom or any of the manager emailed.

Still no XBox One.

I have paid Telkom. Telkom has not delivered as promised. Is this not *****?

Very unhappy customer