3 x 15 mins Calls and still no ANSWER!!!!

Where are the people answering the phones????<br> You know what is the worst part of this all - we can only use you - there is no alternative service available. <br> Terrible service! VERY VERY BAD!<br> All I want to do is have my ADSL sorted!<br> Get your act together, provide the service you promise and MAKE THINGS HAPPEN!! <br> No one has the time to be on hold for 45 minutes of the day.... THAT'S RIDICULOUS!! <br> Come on!