3 Weeks without telephone line : No Service

Telkom line was reported 8 March 2016, phone is dead, ADSL operate at half speed, on 17 March technician at my home after he left my phone is still dead and also the ADSL is completely off so it went from bad to worse. Called Telkom customer care almost daily since 17 March 2016 only to hear that they have escalated the fault and that they have send a email to the technician. In the meantime I am paying for no service. It is clear Telkom don't take their customers serious any more. This is the first time that I had encountered such bad service from Telkom usually my problems was sorted out within a week. It look like it is time to research other options for ADSL. Very disappointed in Telkom.