LF
Leon F

1 reviews | Active since Sept 2011

01 Apr 2016, 15:44

3 weeks without service

Today it will be 3 weeks ago that we lodged a complaint that our Telephone and adsl data line went off line. For the past 2 weeks I've been calling Telkom every day and every day they say a technician will call me back and that the problem is a priority to them. Needless to say no one contacted me and there is no hope that they will. <br> <br> I am busy studying at the university and need the Internet for research. I am currently using mobile data for this purpose for the past 3 weeks which is costing me allot of money, on top of that I need to pay Mweb and Telkom for uncapped adsl that I'm not receiving. It really is ****** frustrating. If any other viable services existed in SA I would have gave them the boot long ago. Extremely disgusted in their service.

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Replies (1)
Telkom
Telkom's reply01 Apr 2016, 19:45
Official
Hello Faurie,

Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM219463.

We apologise for any inconvenience caused.

Kind regards

Mwezi

Telkom Social Media Team

Best regards,