3 Weeks without any assistance

I logged a call regarding my ADSL line not performing at the correct speed since my line was moved and installed. This has been ongoing for the better part of 3 weeks and I have yet to be assisted. I have followed up numerous times myself as Telkom does not bother keeping their customers up to date on anything. Every time I call I simply get the same feedback... "Sorry sir but the issue is still being investigate" and that's it. No one can tell me what is the hold up, why the issue has not been attended to as of yet nor how long still I'll have to wait. I've had this case escalated twice already, I would be given a Ref for the escalation and that's where it stays.

Do you still want my support Telkom, Do you still want to retain me as a customer or do you just don't give a damn? I'm sure it's the latter.

For the love of GOD will you please get my line sorted ASAP!!!! 3 weeks for an inoperable ADSL line is unacceptable. I should have a 10MB line yet it's currently not even reaching half a meg. SORT IT OUT NOW!!!!!!

Call *** Last Escalation Ref Received: **********