3 weeks without adsl, yet I am still forced to pay

So I've just about had enough of you guys. The level of service is shocking considering how much we pay you every month for our ADSL. The line has been dead now for the last 2-3 weeks, your techies never pitch up and they never call to arrange a time. You guys expect us to pay yet you don't fix the problem. This has been an on going issue for 4-5 months now. You guys keep passing the buck.<br> <br> <br> Now please fix my damn ADSL!!