3 Weeks without ADSL and telephone service

Dear Telkom,<br> <br> Today marks exactly 21 days that I have been without internet and telephone service since moving to a new home. <br> <br> Before I moved, I called your call centre and they told me that a technician will come on 1 October 2015 to install my ADSL and telephone line. 1 October went by.<br> <br> I called your call centre again on 9 October 2015. I talked to a consultant who was extremely rude and unwilling. After requesting to speak to a different consultant, she explained that my line couldn't actually be transferred to the new house because it is in a different area, and hence a new order was placed. She said that she made an appointment that a technician will come in 7-8 working days to install my ADSL and telephone service.<br> <br> It's now 21 October 2015 and I am still waiting for the technician. As a Telkom customer for many years, I am extremely frustrated by this while ordeal. I really do hope this issue gets resolved soon because our whole household is dependent on an internet connection for work and research. Please resolve this.<br> <br> Regards