3 weeks with no landline

Latest fault number 114CWK130615 (It is the 5th one I think for the same fault)<br> I have been without Voice phone calls since 30 May 2015.<br> <br> Each time an agent calls they tell me my ADSL is working fine. <br> I did not report my ADSL was not working. I reported it was my voice calls that are not working.<br> <br> I have not received a single call from a Technician since 30 MAY.<br> I have been told about 10 times that a Technician will call me. Not ONE call yet.<br> <br> HOW is this even possible????<br> <br> STOP sending me sms's to say the \service is restored"when no testing or fault checking has been done on my VOICE line and no technician has even bothered to call me."""