3 weeks with no ADSL Line

For three weeks our home has had no ADSL line. Numerous calls have been logged by ourselves as well as our service provider. Each time I call (and these calls can take up to 40 mins before anyone answers), that no technician has been allocated and it will now be escalated.<br> I have visited the branches where the staff are not accountable - they infact dont care for the lack of service by their company - just shrugging shoulders.<br> Whilst in one of the branches I watched ******* try and ***** cell phones. When I escalated it to the staff they said their management told them to not confront the *******. I think this message has been misunderstood as this behaviour rolls through to every person I have touched in telkom. Why do I say this - BECAUSE AFTER 3 WEEKS I STILL HAVE NO SERVICE. I wont be paying my account as there has been no service received. I have calls coming in on my land line from people looking for different numbers to my own. I have jotted down 4 different numbers - clearly a crossed line. In more ways than one.