3 weeks to resolve an issue

My dsl line went down almost 3 weeks ago and a fault was logged. Firstly you wait forever to get someone on the line, however all the people i dealt with at the call centre were helpful and polite. Even the technicians who come out on 3 separate occasions were good at what they do. <br> The problem at Telkom comes in when all these parties need to communicate together and actually resolve the fault to a stage that it is complete. First they log the fault then a technician comes then he does one part and signs off. Fault not fixed, but this technician is then off the job. Call again, new technician, fixes one part then off the job and so on and so on. No one person is responsible to see the fault through so no responsibility is ever taken. Who do you moan at to get it done? Shouting and screaming at new person on the job is not right, but surely someone must own up as a representative of Telkom? Funny thing is keep telling me its incorrect details on modem. Then next they changing ports at exchange etc. as they are faulty. Also strange the same details worked for 2 years without fail.<br> Then they just close the fault as done, even though i told the technician it was not working!