3 weeks since I placed an order.

I made an online application on the 8th of Feb and I was advised that XDS is locked due to incorrect answer and I was directed to the store to do an application in person. I went to the Maponya Mall store on the 24th of Feb and application was approved and the consultant advised that due to lack of MacBook Air stock she will order one from Mall of the South and the my order might delay by 3 to 4 days due to XDS issue (case# ********** 4). XDS problem was resolved on the 28th Feb and I called the Direct Shop Help-desk the same day and I was advised that I didn’t sign the papers and I must go back to the store. On the 2nd of March I went back to the Maponya Mall store again and the same consultant who initially assisted with the application advised that I can’t sign any paperwork as the order hasn’t arrived; nevertheless she will call me when the stock arrives.

Earlier this week I made a follow-up through the Direct Shop Help-desk and I was advised that my query will be escalated to the store and they will provide feedback. Today I called Direct Shop Help-desk again and this time I was told that my application still has to be approved and I’m surprised that for 3 weeks I’m getting different responses every time I make a follow up.