3 WEEKS OUT OF SERVICE

Item: Telkom
Rating: 2
Author: Natasha H

My internet services has been down for 3 weeks now, I have called every day since and the problem still has not been taken care of. All telkom says is that the matter will be sorted out within 5 days time, which it still hasnt been. This is ridiculous!!! Im paying for a service i havent even been able to use. The minimum time you wait on a call in order for them to answer your call is 45mins and STILL they failed to sort the problem out.

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Replies (1)

Telkom's replyOfficial

24 Feb 2015, 15:45

Hello Tasha_rh,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM91654.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team

Telkom's reply24 Feb 2015, 15:45

Official