1 reviews | Active since May 2017
3 WEEKS OF NO INTERNET AND BAD SERVICE!!!
<p>My problems started 3 weeks ago just before Easter weekend. My internet line was not on and so I phone Telkom as my line rental is with them. The rebooted the line and the internet was fine after that. But in the following week, I keep on getting disturbances on my line. I have phoned numourious times to Telkom assigning a new technition every time and still the problem is not resolved. One time the technitian logged the fault as complete without coming to our house and checking I work from home and need the internet on a everyday basis. If this goes on like this for one more day then I will have to find a new service provider for my internet, because this can't go on like this. </p>
Hi Noleen. My phone number is ********** 005. Internet is still giving problems. Technition was here on Friday and said to me that they will be in contact in this week they will come to repair line. He thinks the copper line is old and has to be repaired. Still, could this not be sorted out two weeks ago? I'm currently paying my cellphone service provider to buy extra data just so that my business can continue, but it is more costly. I'm currently paying for line rental where the line is still faulty and I'm not getting the full benifits of my internet.
172cwk200417
318cwk240417
156cwk040517
Regards
Du Wayne
Hi Noleen. My phone number is ********** 005. Internet is still giving problems. Technition was here on Friday and said to me that they will be in contact in this week they will come to repair line. He thinks the copper line is old and has to be repaired. Still, could this not be sorted out two weeks ago? I'm currently paying my cellphone service provider to buy extra data just so that my business can continue, but it is more costly. I'm currently paying for line rental where the line is still faulty and I'm not getting the full benifits of my internet.
172cwk200417
318cwk240417
156cwk040517
Regards
Du Wayne
I would like to find out what Telkom is going to do about this. Nobody contacts me!!!! Or send SMS text to inform me what is going on. I am sick and tired calling into the call centre every time and getting the same responds. The only good thing that telkom have done and that I'll give them credit for is that they have upgrade their call centre and that you don't have to wait too long to speak to somebody. I honestly think the problem could have been communicated better or have fixed it in two weeks max. I am loosing clients if I can't get onto the internet and cellphone data cost alot more if I can't use that. And also no indication of Fiber in my area!!!
I would like to find out what Telkom is going to do about this. Nobody contacts me!!!! Or send SMS text to inform me what is going on. I am sick and tired calling into the call centre every time and getting the same responds. The only good thing that telkom have done and that I'll give them credit for is that they have upgrade their call centre and that you don't have to wait too long to speak to somebody. I honestly think the problem could have been communicated better or have fixed it in two weeks max. I am loosing clients if I can't get onto the internet and cellphone data cost alot more if I can't use that. And also no indication of Fiber in my area!!!