3 weeks of no and intermittent internet service

Dear telkom, this week marks week 3 of pretty much dial up internet.<br> I had the EXACT same problem last year(2015) and it took me 2 months to get you to solve it. <br> <br> RefNum 253CWK300116, today telkom sent me an SMS to tell my my fault is resolved, my download speed is 0.47Mbps how is that fixed when I am subscribed for a 4meg line? Escalation number: 819080 <br> <br> This is absolutely crazy, please do something about this!!!<br> Why is it needed to complain BEFORE anything is done!?<br> <br> GET YOUR ACT TOGETHER TELKOM!