3 weeks of hell brought to you by Telkom

Shocking service from what we are told is the largest data provider...

On 29 December 2017 a very anxious me phoned Telkom to upgrade my existing ADSL line to a 20MB uncapped line. The service from the Call Center was slow but I ended up ordering what I wanted so all was good!

On the 13th of January I get a call from Telkom's technical division telling me that they made a mistake and that the Telkom Exchange in my area cannot provide me with 20MB. Unfortunately I need to be happy with the 10MB line and they will cancel my order. Oh and to make things better, I need to phone AGAIN to create a new order for my line to be uncapped.

So on the 15th of January a very annoyed caller phones in and after 30 minutes of agony a order is placed AGAIN. I then get a follow-up call on the 16th of January telling me all is well and the order is being processed.

On the 17th of January my ADSL line with Telkom that has been in place for 5 years stop working. I log a technical fault only to find out that this is an order problem.

So now... on the 18th of January I am on the line AGAIN with Telkom... it is 42 minutes later and my order is AGAIN being cancelled in order for service to be restored and a new order AGAIN is being issued.

Why can't Telkom get their act together in the first place...