3 weeks now without service

my booking was done for 2 November. Telkom moved the date to 9 November. Today is the 16th no relocation no installation was done. There has only be 2 technicians at my home stating they are coming back no word from them nor are they seen again. no reply from telkom. no nothing. but the end of the month we have to pay our bill. i am not happy and will go to the newspaper as well. there are no service from telkom.