3 WEEKS NOW AND NOTHING! TELKOM IS DISGUSTING WITH CUSTOMER SERVICE

<p>Three weeks ago I wrote a reveiw here on Hellopete about a situation that I was experiancing with telkom this was my response from them...</p> <p> </p> <p>Hi Vern120,</p> <p>Thank you for making contact with us</p> <p>We would like to assist further, kindly provide us with the account details , affected number and ID number.</p> <p>We really do apologize for any inconvenience caused to you.</p> <p>Your reference number is: AI ********** </p> <p>Regards<br /> Launa <br /> Telkom Social Media Team</p> <p> </p> <p>So I did what I asked.... I then waited and waited and then sent a private message to them, this was their response.</p> <p>Good day Werner , </p> <p>Sales Team confirm that the device was returned and our Retentions Team will processed with the Cancellation. </p> <p>Your query has been sent to our Retentions Team for further assistance, feedback will follow. </p> <p>We apologize for the delay and any inconvenience caused.</p> <p>Regards,</p> <p> </p> <p>Busi</p> <p> </p> <p>And true to Telkoms form....Im still waiting for this matter to be resolved...NO ONE has phoned, emailed, made no attempted to get hold of me what so ever about this matter...Yet I am still getting SMS's from them saying I owe them money when this contract was supposed to be cancelled in December already...they then on top of that start debiting MY account without my permission because I cancelled the stop order for a contract that was ment to be cancelled but because of their incompotent staff and lack of customer service I must go through all of this...However I decided to send another message and this was the response again...</p> <p> </p> <p>Telkom Social Media Team </p> <p>Good day Werner, </p> <p>We apologize for the delay. </p> <p>We will follow up with our Retentions Team, feedback will follow. </p> <p>Regards,</p> <p>Busi</p> <p>Telkom Social Media Team </p> <p> </p> <p>I honestly think these are computer generated replys and they just dont give a dam about their customers...I have warned them, I am not going to take legal action, all of my steps were within the confines of the contract and I followed their requirement to cancelled the contract and they have done nothing...</p>