3 weeks, not yet fix and no updates

3 weeks ago I was left with no internet, it was then determined that the network cables in my area have been ******.<br> The thing that annoys me is that for 3 weeks telkom said that they will fix it but have not done anything<br> I receive no updates as to when i can expect a resolution<br> There is no turn around time so they can even do it next year and i cant say anything<br> when i go in the branch they tell me they can assist me and that i should contact Harry Soko who is the Tech manager,<br> He never answers the phone and does not call back after many messages left to call. Call the tech support and they pick up after more than 30 minutes then drop the phone<br> When I tweet to Telkom all I get is we are aware and we apologize for the inconvenience.inconvenience. Ive spend hundreds of rands on data as I am required to work from home and have no internet connection<br> It is ridiculous how long this is taking and that I haven't received updates. the call log just shows the messages sent to my phone which i already know.. call is 73CRK251015