3 weeks no Voice or ADSL, still not fixed

<p>My broken voice and adsl line have been reported on the 6th of July(679CRK060716) only to be closed 2 weeks later and reported fixed, yet it was never fixed. Then being forced to log another fault(Telkom cant re-open an existing fault) on the 20th of July(529CRK200716) and now needing to wait for the whole process even though the testing and assigned to technical tasks were already completed in the previous fault. This is absolutely ridiculous and I cannot understand how a company can operate like this, leaving their customers without service for 3 weeks.</p> <p> </p>