3 weeks no Telkom line

I reported a faulty Telkom line on 18/06/2015 by using the sms function as indicated on the helpline, the fault was successfully logged and a reference number 142CNZ1806 was given. On the same day a technician phoned confirming the address. The technician came out and left after about half an hour, still my telkom line was dead. I went on the telkom website on Monday, June 22, 2015 8:23 AM and e-mail them my queries I received automated response to let me know that they have successfully received my email. Up to date I haven't had a response on that e-mail. 24 June 2015 I phoned the Customer Care line from my vodacom phone after holding on for 26 minutes I was cut off I have contacted the Wartburg Telkom dept on 4 different occasions on ***they promise to phone me back with feed back on when my telkom line will be sorted but no call back from Telkom This is a great inconvenience as I do not know when