3 weeks no service and not fix

Hi, I was report the fault (my telkom line was no service , and no internet ) on 21/01/2016 and I've try to follow up for 3 weeks , and they told me they checked the system ,the technician was assign few days , but how come I didn't see the Technician , and I try to report and report , same answer, awaiting for supervisor to respond ,still no one come back to me to tell me what happen. I've try to Technician ,and he was not happy with me and still didn't tell me when can they expect to fix the line. I've pay the bill for nothing ? how long the Telkom to take to repair the telkom line in Elarduspark ?