3 Weeks No service

I have always dealt with Telkom being in the IT industry. They normally resolve issues in 2 to 7 days. This had not been the case this time.<br> I logged my first fault on the 15th of February. It was then subsequently closed the following as Telkom like to do. <br> I only noticed this on the Thursday and logged it again. I have since taken as many actions as possible to escalate this issue with both Telkom and my service provider. I am sitting on almost 3 weeks now! <br> This is unacceptable by any standard. I don't know how any company is allowed to even get away with something like this. It's actually disgusting and I would get fired from my job of this was the kind of support and performance I provided. <br> <br> This needs to be resolved immediately. This is a joke. As always, a monopoly of a company will always show just how little their customers mean to them. <br> <br> They have obviously taken money from my account for this so call service.