3 Weeks no service

Once again Telkom fails to restore proper service. All the technicians say is \due to the distance from the exchange you cannot get the speed which you pay for\". I may not be qualified to make this statement and perhaps there was a change with the tremor which occurred off Umhlanga on Saturday, but to my knowlegde, neither the exchange or my home have moved in the last few years. Now I struggle to comprehend how I could achieve a speed of up to 8 megs on my 10 meg line, but now I am expected to except that I can only achieve 3megs. Also my telkom mailbox was closed last year after an unfortunate burglary. My ISP has also logged faults and notified Telkom of defects on the line. Please can some effort be put into resolving this fault. I can be contacted at [Email Removed]"