3 weeks no phone and ADSL

My phone line and ADSL have been down for almost 3 weeks. i have reported it to Telkom and called in many times, for follow up, to the call centre (which is a nightmare as you hold for ever).<br> each time i finally get through, they tell me someone will contact me to sort it out. ive heard nothing from telkom and have to keep phoning back begging for it to repaired or at the least explained to me. i bet im still going to be expected to pay a full months rental, even though i havent been able to use anything for 3 weeks.