3 weeks no internet no response from Telkom

<p>It has been 3 weeks since my Telkom ADSL line has gone down. i have reported it at least 3 times with 3 different references. The first two references were closed of as the problem was resolved as per Telkom- the problem was never resolved. Every time i phone in i get a new story. i've had the matter escalated three times with promises that a technician or manager would contact me within 24 hours. Well its 3 weeks later and i am still waiting for anyone to contact me. the cherry on top was a consultant called Michelle who gave me a **** escalation number ..come on Telkom 3 weeks without internet is unreasonable and it is unacceptable for your consultants to give me **** numbers. i have been very patient and i just need to have my problem fixed. i am tired of 3 weeks of promises and numerous escalations which have not even led to a promised technician or manager phoning me</p>