3 weeks no ADSL and no feedback

I reported problems with my ADSL line on wednesday 13.01.2016.<br> Got a SMS with my Fault reference 1065CTK130116 on the same day at 7:28 PM<br> On Saturday the 16th i got another SMS that my fault is in hand with your technical division. Since then <br> no communication from Telkom.<br> <br> Logged a Hello Peter complaint on the 18.01 <br> Received a answer , that i will be provided feedback as well as a reference number SM189134 , and if needed should send a email to the provided adress <br> Needless to say i never received a answer from telkom or feedback on the email i sent on the 21.1<br> Phoned the call center daily over the next days and always been asked my cell phone number and promised feedback <br> Again nothing happend <br> Logged a Hello Peter complaint on the 25.01 <br> Same answer , my reference number is still SM189134 this time the answer was from Monenieb <br> Opened a complaint with ICASA on the 27.01 <br> Case number CAS-32041-J3L4K4<br> Phoned the call center numerous times , same game :<br> Operator always tells me i will be called and they take down my cell number .==> Nothing happens <br> Received another reference number for my