3+ WEEKS LATER - NO SERVICE

3 and a half weeks later I still have no ADSL line nor landline! 2 weeks spent daily on the phone with an operator making Empty Promises as to the extend where they have promised me that their Supervisor will contact me with an update due to my problem, I AM STILL WAITING. I have very clear instruction that a technician has to CALL me before coming to my house as I am at work ALL DAY. I still have not paid my Account as I WILL NOT PAY A CENT until this problem has been resolved. Telkom has absolute Terrible Service! How long do I still have to wait for this to be resolved?!?!?!