SJ
Shahied J

1 reviews | Active since Jun 2015

26 Feb 2016, 09:02

3 WEEKS LATER - NO RESPONSE/REPLY.

Went in to Telkom Front Shop Canal on the 4th February 2016 to complete a new contract form (after waiting 2 months for the handset to arrive). Waited 30mins in line to get service but eventually got some attention. Once completed my wife (for whom the contract is) was told 2-3 working days to complete the process, whereby she will be notified or informed. <br> <br> 3 weeks later still no communication despite an initial confirmation via email that the process is in place. Have tried numerous times to contact the store telephonicaly at least and via email to the consult Lyle Buckenjohn, who had processed the registration.<br> <br> What more needs to be done to try and get decent service?! Any feedback right now would be appreciated?

0
Replies (1)
Telkom
Telkom's reply26 Feb 2016, 09:17
Official
Hello shajoh,

Thank you for making contact with us and brining this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.

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Regards
Telkom Social Media Team

Best regards,