3 weeks later and router still not working

trf Jhb to CT - great service and installation - router stopped working - various calls to various agents - calls kept dropping - they assured me they would phone back when this happened - of course, didn't. Estimated have spent about 7 telephone hours and frustration. Not to mention the hundreds of rands I have spent on mobile data, so that I can function. Router reset to factory settings - new password created - Telkom unable to fix remotely, so will send a technician within 48 hours - that lapsed 2 days ago. Various ref nos, but latest one (to get technician out) is ***. I'm away for a week. I expect a technician at my premises on Monday 2/11. I also expect that billing be advised that I should not be charged for \service"";5;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;527433;770649;34;2;0;0;0;0;2;NULL;NULL;NULL;15/10/22 14:00;15/10/22 12:04;Order has been preparing for shipment for a month!;7,81E+12;Nameless;***;I ordered a tablet with a camera for my daughter's 6th birthday on the 22nd of September. After 3 weeks I sent Groupon numerous queries through their website ( only way I could find to communicate with them ). I have had NO feedback at all. On the Note it says: preparing for shipment or has been dispatched.<br> <br> I need some feedback! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;909573;864026;37;2;0;0;0;0;2;NULL;NULL;NULL;15/10/22 13:43;15/10/22 12:04;Medihelp / MacRoberts Inc. Useless;*** Ref MED4917;Louisa Beetge;***;Good Day,<br> <br> In October 2013, i have cancelled my Medical Aid Policy with Medihelp. They have been deducting money out of my account up until end of January 2014. On 26th of May 2014 i received an email from Macroberts Inc to advise me that i still owe my October 2013 Premium. I received statements from Medihelp end January with a R0.00 Balance. They have also send my Tax Certificate up to January 2014. After that I have send numerous emails to MacRobert Inc with all attachments with statements proof etc. 2 years later (21 Oct 2015) a Lady with the name of Louisa Beetge phones me telling me that i still owe Medihelp my October 2013 Premium. and that they have listed me on ITC now. <br> <br> This situation is getting out of hand and I am very disappointed with the \Legal\"" work that MacRoberts Inc is doing. I really feel that as a Legal corporation they haven't even looked at all my evidence that I have forwarded through to them.<br> <br> I am now falsely Listed on ITC and i have a bad name. <br> <br> It's very sad to think that this is the Legal people that is suppose to help us!!!! <br> <br> Very Disappointed and angry customer <br> <br> Jennie Els """