3 WEEKS LATER AND NO PHONE

I ordered a phone online about three weeks ago and till today I am still waiting for the delivery. I paid the fee first week of October and they have not bothered to contact me or anything. I've been calling 10213 and all i get is the automachine which I've been on hold for more than 45 minutes. VERY VERY VERY bad services. All i want to do now is to cancel the contract instead of wasting my time and money with people who careless!!!