3 weeks late with phone and not responding

Hi.<br> <br> I app**** for a silver Samsung 6s edge 64gb a couple of days before Christmas with the promise from the Telkom direct store canal walk that they would be receiving stock the in the week after Christmas. all documents and application forms have been completed. They did not receive stock in that week. <br> <br> I have tried contacting them and emailing three times without any response after the first. This is now almost 3 weeks without the phone and a new contract that I am waiting for. I have cancelled my previous contract with another service provider because of the promise of the new stock arriving and now am sitting on prepaid waiting.<br> <br> Please advise ASAP