3 weeks has passed and still no feedback

Telkom is the worst service provider ever ...the company I work for has many lines with Telkom so we decided to take out a business mobile contract with Telkom I went to the Telkom store in pavilion on the 16-10-2015. I was told that this will take a maximum of 72 hours .So the following week I decided to call the store and no answer so I then contacted the store manager I spoke to him and when ever I decided to call back my calls were ignored unless my number was hidden .....this is rather frustrating so I sent a few mails asking if this could be done but apparently this is sitting with the back office now apparently this has gone to head office and this is the 2nd week that's gone by without me having a mobile device and this is now the 3rd week .... if Telkom cant help me just tell me stop making me wait and beg for feedback .<br>