3 weeks for ADSL and SIM card gets delivered

On the 28th of April I placed an order for the 10mbps DSTV package, and was advised I would have to wait 7 to 14 days for installation. I was on hold for over an hour. A week later I called again (another hour) to be told that the order was a delay as there was a fault on the exchange and installation would be delayed. <br> <br> A few days later I received a phone call from the sales department requesting if I would like to confirm my ordEd, very confused I asked if they could please check the status of my application.I was advised that my orde which took me 90 minutes in the 28th place had been cancelled and they could see an adjustment and order replaced on the 29th. It was in delivery stage so I should still be 4 June. Spoke to manager who promised a call back, got nothing<br> <br> A few days later I get a repeat call asking if I would like to go for the package I was looking at on the 28th. Order now in credit checking(stage before previous call). I spoke to sales manager who promised he would call me back and never did. <br> <br> Yesterday I received a SIM card and have had to replace my order from scratch!!!! What is going on? When am I getting delivery? Does Telekom even care? Help me please!!!!!!