3 weeks business lines not working

Hi

I have 6 business lines and have complained to Telekom for the last 3 weeks to have the issue resolved. All 6 lines are not working including my internet line which makes it almost impossible to run a business in this day and age without communication.

Like many businesses we rely on the December period to boost our sales and give us the opportunity to balance the scales for the year. Unfortunately this is made harder without telephone lines and internet as we rely heavily on these facilities.

I have tried the call center almost everyday for 3 weeks trying to get the issue resolved only to be moved pillar to post.

I have been told the matter is escalated, handed to a technician, resolved......but unfortunately never sorted. I Spoke to a supervisor who said she will call me back but no surprise I never received a call.

I need this matter resolved urgently.