3 Weeks and waiting - NO FEEDBACK

<p>Telkom has loaded a promotional Data package to our account without us requesting same. During February 2016, we have entered into a data contract with a third party service provider and the Telkom DSL line was migrated to Afrihost who is also the data Service Provider. All of a sudden our DSL line was removed from Afrihost and Telkom, without our authorisation or request, added a promotional data package to our exisiting landline service. We have been struggling since 18 May 2017 to re-migrate the DSL line back to Afrihost and to be provided with proof by Telkom that we requested the promotional data package on 31/03/2017 as alleged. After numerous follow-ups have been made, Telkom gave us an order number ********** 95a which are still in dispute. We have requested a copy of the call recording which to date (after 3 weeks) has not been forthcoming. In the interim we have been advised that we cannot cancel the additional data package because the matter is under investigation and that Telkom will only cancel the additional data package and credit the account with the service fees once their investigation is done. However, we have never utilised the Telkom data and dont even have the required passwords to log into the Telkom Service Provider network!! We need the DSL line to be migrated BACK to Afrihost (two requests in this regard has been emailed to the required generic email address) and we have been waiting long enough for this dispute to be resolved. </p>